Return Policy

Gray’s Car Care Return & Replacement Policy

At Gray’s Car Care, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you experience an issue with your order, we’re here to help.

Returns & Replacements

All returns and replacements for defective or damaged products will be evaluated on a case-by-case basis by contacting us directly at info@grayscarcare.com.

Eligibility for Returns & Replacements

✅ Damaged or Defective Items – If your item arrives damaged or defective, we will provide a full refund or replacement at no additional cost.
✅ Wrong Item Sent – If you receive the wrong product, we will offer an exchange or full refund once the incorrect item is returned.

How to Request a Return or Replacement

  1. Contact Us: Email us at info@grayscarcare.com with your order number, a brief description of the issue, and clear photos of the item.
  2. Evaluation: Our team will review your request and respond within 2-3 business days with the next steps.
  3. Resolution: If approved, we will process your refund, replacement, or exchange accordingly.

Important Notes

  • We do not accept returns for products due to buyer’s remorse or used items unless they are defective.
  • Refunds and replacements will only be issued for verified claims of damage or defects.
  • We reserve the right to request the return of an item before issuing a refund or replacement.

Thank you for choosing Gray’s Car Care. If you have any questions, don’t hesitate to reach out—we’re happy to help!

About Gray’s Auto Care

At Gray’s Auto Care, we believe that a clean car isn’t just about looks—it’s about the experience. There’s something special about stepping into a freshly detailed ride, feeling that smooth finish, and catching the perfect reflection in the paint. It’s not just a car—it’s a passion, an extension of who we are.

For years, I worked in mortgage and real estate, helping people find their dream homes. While I’ve always had a love for the industry, I couldn’t ignore my lifelong obsession with cars. Whether it was spending weekends at car meets, wrenching on projects, or perfecting a streak-free shine, cars have always been at the core of what I love.

That passion led me to create Gray’s Auto Care—a brand built by enthusiasts, for enthusiasts. We started with a 2-in-1 Waterless Wash & Quick Detailer, designed to deliver instant shine, protection, and convenience without the need for a hose. But this is just the beginning. Our mission is to provide high-quality, effective car care solutions that make maintaining your vehicle easier, faster, and better.

We’re not just another car care brand—we’re part of the community. Whether you’re a weekend cruiser, track-day warrior, or just someone who loves the feeling of a freshly cleaned car, we’ve got you covered.

Thanks for being part of the journey. Let’s keep our rides looking their best—because a clean car just drives better.

🚗 Gray’s Auto Care – Premium Car Care for Enthusiasts